Tommy Dies, Chief Financial Officer, and Denny Bryan, owner, of Bryan Insurance Agency, Graham, TX recently attended the Independent Insurance Agents of Texas 48th Annual Joe Vincent Management Seminar in Austin, TX. Joe Vincent is the leading seminar created specifically for independent agency leaders and managers.
Dies, along with Jan Clark (Controller, Brady Chapman Holland & Assoc.), and Culver Wilson (VP Human Resources of McQueary Henry Bowles Troy, LLP), made up a panel that was moderated by Rick Bondurant (Commercial Lines Practice Leader of Frost Insurance). The panel discussion was entitled “Creating a Great Place to Work” and was designed to show the correlation between a superior work environment and customer satisfaction. Over 100 independent agency leaders attended.
In September 2010, Bryan Insurance Agency was named Insurance Journal’s “Best South Central Agency to Work For” based on nominations from employees. The following article is from the September 2010 Insurance Journal:
“I would never consider leaving this agency for another job.” That’s what one obviously very happy employee said of Bryan Insurance Agency in Graham, Texas, one of Insurance Journal’s 2010 Best Agencies to Work For.
That employee was not alone in praising the management, fellow employees and atmosphere at Bryan Insurance, which has been in business since 1921. The company was founded by Pat Bryan Sr., who “established a reputation of extraordinary personal service and professional compassion,” according to the agency’s Web site.
Owner, Denny Bryan, became a partner in 1983 and took over the firm in 1986. A mid-size agency, it’s a member of the Combined Agents of America, which as a network of agencies is No. 19 on Insurance Journal’s list of Top 100 Privately-Held Independent Agencies. Bryan Insurance serves the North Texas area writing all lines of insurance, including commercial business, personal, life and health policies.
With a team of 20 insurance professionals, Bryan Insurance has been recognized in multiple years as an Independent Insurance Agents & Brokers “Best Practices Agency.”
Denny Bryan said he and his management team are glad to hear that their employees are happy where they are. We “realize that if we didn’t have them we wouldn’t be as successful as we are. We know they’re part of the team,” Bryan said. “We know that they work hard and we appreciate it. We know we couldn’t do it without them,” he added.
The anonymous employee who has no intention of leaving the firm went on to say: “The owner of our agency firmly believes in the team concept. Everyone, from the owner to the assistant receptionist, knows that their job is critical for the agency to be successful. Everyone works hard, and everyone is rewarded for his or her hard work. We are a team but we are also a family.”
The family theme reverberated in other employee responses.
Another said: “I know that if I have a family emergency, my ‘family’ members will be behind me with support at the office and prayer. Our ethics are high. That is such a valuable asset! We do what is right for the customer, always!”
Yet another employee explained: “The agency owner is our boss and very involved in the business. As employees, we can go to him with our concerns and know they will be taken into consideration.”
With an emphasis on high quality service, education, teamwork, ethics and maintaining a close family atmosphere, Bryan Insurance Agency certainly qualifies as a “best agency to work for.”